FAQ

Are hair dryers available?

Some but not all hotels have hair dryers in the rooms. If you bring your own, remember the voltage is 220, so you will need your adapter and converter for all electrical appliances.

Do I need a passport?

Yes. A valid passport is required to leave the USA. It should be valid for a minimum of six months after your return date. If you do not have a passport, apply for one immediately; it normally takes four to six weeks to be issued. Your passport information must be submitted to our office no later than 90 days prior to departure. Enter your passport information via our website. You should make a copy of your passport and keep it with you while traveling.

How do I get a passport?

Obtain an application at your nearest passport office, courthouse, or post office. You will need a certified birth certificate (with raised seal and file number) and 2 duplicate non-glossy photographs measuring 2" x 2" taken within six months of application. For more info regarding passports you can go online to: www.travel.state.gov

How long is the typical sightseeing day?

On some days, you will depart the hotel between 7:00-9:00AM and return in the late afternoon around 5:00-6:00PM. Your guide will announce the sightseeing schedule.

NOTE: Usually, a daily schedule with the next day's activities will be posted in the lobby of the hotel or ship.

How long will it take to travel from the airport to the hotel?

The transfer time can vary. Hotel rooms are usually available by late afternoon and you will sightsee until rooms are available.

How much luggage am I allowed to bring?

Due to limited space available on buses for luggage, only ONE suitcase (limited to approximately 44 lbs) and one carry-on bag per person is allowed. Garment bags are not allowed.


NOTE: Carry-on must fit under seat or in overhead compartment of the plane and under the seat or in your lap while on the bus. Most airlines will accept a maximum of 62 linear inches (length + width + depth) for checked luggage. Your final itinerary package ("Final Instructions") will include a luggage tag to be placed on your checked luggage. We strongly recommend you also add your own luggage tag on both your checked and carry-on luggage. Note: Porters will not handle your carry-on luggage. Suggestion for packing: If you are traveling as a couple, you may want to pack clothes for both in each suitcase. This way, if one suitcase is lost, each person will have clothing to wear.

NOTEMany airlines are now charging for checked baggage. Once you have received your ticket from EO, please consult directly with the airline that you are scheduled to fly on regarding their baggage policies and fees.

May I choose the airline I travel on?

Due to the volume of passengers traveling on various itineraries from many departure cities, you cannot select the airline for your travel.

May I purchase my own domestic tickets to the departure city?

If you are purchasing your own domestic ticket and are paying the published New York price, your International flight will be scheduled from New York. Please be advised that the rest of your group may be routed differently and/or on a different schedule. We strongly recommend that passengers DO NOT purchase discounted tickets because of unforeseen schedule changes that may result in high cancellation fees. All flight times are subject to change without advance notice. Airlines have been known to change flight times by five or more hours or cancel flights completely.

May I purchase my own domestic tickets?

If you are purchasing your own domestic ticket and are paying the published New York price, your International flight will be scheduled from New York. Please be advised that the rest of your group may be routed differently and/or on a different schedule. We strongly recommend that passengers DO NOT purchase discounted tickets because of unforeseen schedule changes that may result in high cancellation fees. All flight times are subject to change without advance notice. Airlines have been known to change flight times by five or more hours or cancel flights completely.

May I purchase my own international tickets?

Yes. But remember, airport / hotel / pier / airport transfers are not provided to passengers who are handling their own transportation. If you are a "ground only" passenger, you will meet the group at the first hotel or ship (depending on your itinerary) and leave the group at the last hotel or pier (depending on your itinerary). If you purchase your own air transportation, you will be responsible for making your own ground transfer arrangements to/from the international airports. NOTE: Due to increased security at the airports, we recommend arriving at least two to three hours prior to departure for domestic flights. Arrive at the departure airport at least three hours prior to departure for international flights (whenever possible).

May I request special seating and/or meals on the flights?

Yes, requests should be submitted in writing no later than 90 days prior to departure. We cannot, however, guarantee your request will be honored by the airline.

What about my luggage?

Upon arriving at the hotel, you will be asked to label your bag (with a sticker provided by the hotel) with your hotel room number. The porters will then bring your bag to your hotel room. Your will be responsible for your carry-on.

What airline will be used?

We have used many airlines, depending on your destination.

What are the hotel rooms like?

Hotel rooms are European First Class or better. Each room will have a private bath, TV, and phone. Most hotels do not provide washcloths, so you may want to bring your own but do not leave them in the bathroom as the staff will whisk them away into the laundry and you will probably never see them again.

What if I do not have a roommate?

While EOT will try to match you with a roommate, we cannot guarantee one will be available. Therefore, you should try to find a roommate and notify us of your selection no later than 90 days prior to departure. If no roommate can be found, you will receive an invoice for the single room supplement charge(s) as listed in the Fine Print under Accommodations. This notification may come as late as 30 days prior to your departure.

What if I miss my flight, or it is canceled on the day of departure?

It is the airline's responsibility to get you to your final destination as quickly as possible. However, you must call EO's office with your new flight information so we can inform our overseas office of your new arrival time. Failure to call EO with this information means there will be no one overseas to greet you when you arrive! Be sure to contact our office when you have your new flight information so we can arrange to meet you at the overseas airport. 

NOTE: When calling the EOT office (863-648-0383) after 5:00PM Eastern time, listen carefully for the emergency instructions given in the recording. Our emergency line is answered 24 hours a day, 7 days a week.

What if I need to cancel?

Call our office immediately, then submit your cancellation in writing. Refer to the information in the program fine print regarding cancellation fees. Beginning at 105 days prior to departure (earlier for some cruises), you will be charged the single room supplement if your cancellation forces your roommate into a single room.

What if my luggage is lost or damaged?

File a claim at the airport before you leave the baggage claim area. It will be the airline's responsibility to get lost luggage to you or compensate you for damaged luggage. We will do our best to follow-up with the airline but the responsibility ultimately rests with the airline. We strongly suggest that you pack at least one change of clothes in your carry-on bag.

What meals are included in my journey?

Breakfast and dinner are included. Lunches only included when specified. Coffee or tea are served at breakfast but beverages at dinner will be an additional charge.

What should I expect upon arrival at the airport?

After going through passport control, you will need to collect your luggage (luggage carts may be free or available for an extra charge) and go through customs. You will be met by an airport representative outside the baggage claim area. Please follow instructions from our representative.

When are payments due?

Deposits are required to register to travel. Please see the Fine Print of your program for the payment schedule which may vary from trip to trip. After the the Final Payment Date, a late payment fee of $100 will be assessed. Please note: once the insurance premium has been paid, it is non-refundable.

When will I receive my flight information?

Flight information will be available approximately 2-3 weeks prior to departure. As you can imagine, coordinating flights for so many people can be a challenge. Please bear with us as we work to prepare your group's travel arrangements.

Who is responsible for any airline schedule changes and/or expenses?

All flight times are subject to change by the airlines without advance notice. EO is not responsible for changes and/or delays in airline schedules, nor the expenses associated with such changes.

Will I need vaccinations?

None are required, but you may wish to contact your personal physician for his/her advice.

Will a company representative be available at the airports?

Our personnel will meet groups upon arrival at your final destination and will help with return departures to the US. In most cases, there will not be a representative at US airports.

Will all flights go through New York/JFK?

No. Groups may depart from several of the major international departure gateways throughout the US.

Will my group travel together on the same airline?

Every effort will be made to keep groups together if they are traveling from the same departure city; however, depending upon the size of the group and the availability of seats on the same flights, some groups may be on several different domestic and/or international flights. You will be on the same tour bus during the entire program.
NOTE: If part of the group is participating in a pre-tour or an extension, they may not be on the same international flights as passengers doing the basic program only.
NOTE: If you depart from a different airport than your group, you may fly on a different international flight.

Will my itinerary or travel schedule ever change?

Every effort will be made to ensure you see the sites listed in your program; however, we reserve the right to alter the sightseeing itinerary and travel arrangements to accommodate changes in local conditions and/or circumstances. If possible, you will be notified of any changes that are made to this itinerary prior to your departure from the U.S.