FAQ

You can read through our Holy Land FAQs below or choose a different option in the dropdown box to learn about another location.

AIR INFORMATION

  • Our group flights are made with regularly scheduled air using such airlines as Delta, Lufthansa, El Al, United, Royal Jordanian, etc. 

  • Not all groups fly together due to itineraries, touring and size of group.  All groups will ultimately meet at the first hotel 

  • If you intend on flying with your group, you will not be able to choose the airline used. 

  • You may make your own air arrangements and just purchase the ground portion of the tour with us.  Check with our office for details. 

  • You may make your own domestic flight arrangements to meet your group at the international departure city.  Be sure to purchase tickets that allow changes without penalty.  Not all international flights go through New York.

AIR TIPS

  • All flight times are subject to change without notice– always re-confirm your flight times with the airline (We are not responsible for expenses incurred as a result of changes and/or delays). 

  • Flight details are generally available 30 days prior to your departure. 

  • A flight ‘letter’ with all your flight details will be with your Final Documents 2 – 3 weeks prior to your departure. 

  • Keep receipt(s) of expenses related to delays or changes for possible reimbursement through your Travel Protection Policy  (if purchased) when you return. 

  • Arrive for your flight 2 to 3 hours prior to departure or as suggested by the departing airport. 

  • Report missed or cancelled flights to our office immediately – relay information concerning alternate flight information given to you by the airline.  Our emergency line operates 24/7.

  • Seating has been completed by the airline – if you change your seating or make any other adjustments, please be aware that control of your ticket will no longer be with the company, but with the airline itself. 

  • Always verify with airline your special request meal preference.

ARRIVAL INFORMATION

  • Make sure you are wearing your name badge -this aids in identifying you with your group!  
  • Go through customs and passport control then collect your luggage. 
  • If you have missing or damaged luggage, fill out paperwork with the airline before leaving the baggage claim area.  
  • Exit baggage claim area, watch for “EO” signs – guides will remain in the area to locate guests  
  • Follow guide instructions for transferring to the bus and loading luggage.

BUSES

Our deluxe touring buses are air-conditioned/heated

  • Buses have/does not have bathrooms
  • Buses are locked while you are touring - You may leave items on the bus during the touring day – but never items of value or perishable.  Take all personal items with you at the end of each touring day.
  • Water is sold on the bus for a nominal fee.

CANCELLATION

  • If you need to cancel, call our office immediately.
  • Follow up the phone cancellation in writing.
  • Refer to brochure regarding cancellation penalties.
  • If applicable (you have accepted and paid separately for the travel protection premium), contact Travel Protection Company (Travel Insurance) to file a claim.

CELL PHONES & TECHNOLOGY

Staying connected while traveling is half the fun – sharing touring stories or just ‘checking in” with family and friends.  Cell phones are an excellent source for staying connected.  But there are a few things you must check on with your cell phone provider before you travel.  Here are some items you will want to check on

  • Confirm that your cell phone can be used internationally
  • Check on international rates (Note all countries being visited)
  • Inquire about activating and deactivating process.

Keep in mind other technology and apps that may be available to you such as Skype, FaceTime, Viper, iMessage, WhatsApp

CLOTHING

  • Layer your clothing and keep it loose-fitting and casual.  No ‘dress up’ events are scheduled.
  • Comfortable walking shoes are a must.
  • Some religious/Holy sights require your knees & shoulders be covered (applies to both men & women.
  • A sweater or light jacket is recommended.
  • Suggested packing list.  (add packing list link)

Country Snapshot for Israel

**Based on US/Canadian Citizens

**Passport Needed?      yes

**Visa Needed?             no

Shots & Vaccines:      CDC Website

Time Zone:  7 hrs. ahead of US Eastern Time Zone

Currency:    New Israel Shekel (NIS) or shekel for short    

   (US Currency readily taken.  No need to exchange dollars to shekels)

Electric (voltage):  220 volts  (electric converter/adaptor necessary)

Language:  Hebrew, Arabic, English

Climate:  Generally temperate

Economy:  Technologically advanced free market , Tourism

Government: Parliamentary Democracy 

Religion(s):  Jewish, Muslim, Christian

ELECTRICAL CONVERTERS/ADAPTERS

Your overseas destination has a different electrical current (220V) and outlets  Therefore, you will want to consider your electrical converter/adapter options in order to protect your devices.

  • converter is needed when you need to change the voltage in a foreign country (220V-240V) to match the voltage in your device (typically 110V). 
  • An adapter simply ‘adapts’ the shape of your plug to fit the different-shaped wall sockets in foreign countries.  It does NOT change the electrical voltage!
  • Many modern travel gadgets are already dual-voltage and require just an adapter.  Most smartphones and tablets fit into this category.  If your device is already dual-voltage, using a converter can damage your device.  Always verify the manufacturers recommendations for your device!
  • Purchase your converter/adapter before you travel, otherwise, it may be difficult to find one that is designed to convert your voltage & plug to a foreign voltage & plug.
  • Converters/adapters are easily found at stores, pharmacies or online.
  • More information:  Electrical Devices

GRATUITIES AND LOVE OFFERINGS

  • Prepaid gratuities are covered for the hotel staff (porters, dining, housekeeping, front desk) 

  • Additional tipping is appropriate for additional or special services requested from the hotel staff. 

  • Tips are appropriate when eating out. 

  • Tips are appreciated when using certain restrooms (Your guide will let you know when this is expected.). 

  • Voluntary Love Offerings for your guide and driver will be collected towards the end of your trip.  Suggested Amounts for Love Offerings – Guide-$6 per person, per day; Driver-$3 per person, per day. 

HOTEL ROOMS

  • Rooms have private showers, TV, phone, wifi (check with hotel concerning access & possible fees) 

  • Most hotels have blow dryers.  Check hotel website for details. 

  • Double Rooms are made up of either two single beds or one double bed 

  • Single rooms are smaller than double rooms and have only one single bed. 

HOTELS

  • Hotels are Deluxe First Class 3 & 4 Star properties offering exceptional amenities for your comfort & pleasure 

  • Hotel Names and details are available upon final overseas verification and included with your final documents which are sent 3-4 weeks prior to departure. 

  • Some hotels offer laundry rooms and/or ironing rooms. 

  • Most hotels offer laundry services at an additional charge. 

  • Electric current is 220; you will need a power converter to change current to 110 and an adapter to adapt the plug. 

LUGGAGE

Due to airline regulations and limited space on the motor coach, only one checked piece of luggage (50 lb. or less) per person is allowed.  One  carry-on and one small personal item (purse, laptop, etc..) is also allowed.

  • It is very important that you check with your specific airline's current luggage restrictions on their website.  Remember, there may also be weight restrictions on your carry-on luggage.
  • Carry-ons & personal items must fit under your seat or in the overhead compartments of the plane.
  • Overhead compartments on the bus is much smaller than on the plane.
  • Attach the color-coded luggage tag provided in your final documents along with your own luggage ID tag.

MEALS

  • Breakfast – Hotel Buffet includes a variety of American, European and Mid East breakfast foods including coffee, tea and juice.  (Eggs, deli meat, cheese, hummus, bread, cereal, yogurt, milk, and salads are offered).
  • Lunch – unless otherwise noted in your itinerary, lunch is on your own.   Your guide will choose an area that will offer a variety of foods.
  • Dinner – Hotel Buffet includes a variety of meat and vegetables.  A salad bar, bread station and dessert bar offer seemingly limitless options.  Beverages, other than water, are not included but can be purchased at a supplemental charge.
  • Food Allergies/Dietary restrictions – The chef would be happy to suggest foods on the buffet that can be within your dietary needs.  However, please note that although the hotel will do everything possible to assist you, they may not be able to address each allergy or dietary concern.  Always be prepared to supplement your meal as necessary.

MEDICAL DEVICES

  • Medical devices that require electricity will likely need an international adapter/converter.  The adapter plugs simply allows you to plug your appliance in to the various wall plugs in foreign countries.  The converter is used to step up or down the voltage to properly support the electrical appliance.  This is very important as most countries voltage is 220 as opposed to US voltage which is 110. 

  • Notify the airline of your intention to bring a medical device on board - and if you intend to use it in-flight. (This includes CPAP machines.) 

  • Check with the TSA for allowances & restrictions:  TSA Medical Allowances

MEDICATION

  • Most medications (prescriptions or supplements) are permitted for international travel, however, always check with TSA for current allowances and restrictions:   TSA Medical Allowances
  • Bring medication in its original container if possible. 
  • A written prescription of your medication(s) in generic form from your physician will assist in getting an emergency re-fill if needed while out of the country. 
  • Notify our office asap  if you have medication that requires refrigeration. 

MOBILITY

  • Guests registering for this tour accept the responsibility for being in good health and able to walk and travel on the tour.  Because many sites are not accessible to the physically challenged, those needing oxygen, wheelchairs, or other ambulatory assistance will find the tour extremely limiting in their experiences.
  • Handicap accessible facilities cannot be guaranteed for this tour destination.  Non-US countries are not obligated to comply with our Handicap Accessible Regulations. 
  • Buses are not handicap accessible and do not have space for storing wheelchairs, motorized wheelchairs/scooters or other ambulatory assistance items. 
  • If you are needing ambulatory assistance you will likely find travel on this program quite difficult and many sites inaccessible. 
  • If you are in need of assistance, we kindly request that you bring a travel partner to help.
  • On average, you can expect to walk 1 – 3 miles a day; although this is typically not all at one time.
  • Speak with your guide concerning the ambulatory difficulty at a touring site. You may either stay on the bus or sit nearby.

MONEY BASICS

  • Currency in Israel is the Israeli Shekel (NIS).  You WILL NOT need to exchange dollars to Shekels.  The dollar is widely used and accepted.   

  • ATM’s are available, however, you will only receive the local currency.  **Notify your bank or credit card company if you plan to make purchases with your debit or credit card.** 

  • ATM usage generally is subject to fees and daily withdrawal limits. 

  • The amount of cash you take on tour is a personal decision.  Keep in mind the following items are NOT included:  shopping, lunches love offering and Optional Tours (paid in cash directly to your guide).  We suggest a minimum of $500 in cash. Smaller bills are suggested.

PASSPORTS & VISAS (TRAVEL DOCUMENTS)

  • US & Canadian Citizens -  a valid passport is required for short-term visits.
  • Passport copies need to be on file with our office prior to your departure. 
  • Passports MUST be valid for 6 months after your return to the USA 
  • Some countries may require your passport to also contain 2 blank pages. 
  • To obtain a passport application, contact your nearest passport office, courthouse, post office, or on line at:  US Passport Website
  • VISAS - Non-US or Canadian Citizens will need to check the appropriate Embassies for required visas or documents for entry into the countries you will be visiting. 
  • TRANSIT VISAS – Non-US or Canadian  citizens must also check for required Transit Visas for any country that you may pass through (transit) even if it is just to change planes. 
  • Make a copy of your passport and keep it in a separate location from your passport.  This will greatly assist you should you lose your passport. 

PHOTOGRAPHY

If you plan on taking pictures:

  • Make sure you have plenty of memory or the ability to download your pictures.
  • Bring extra batteries or battery backup.
  • Be aware that certain sites do not allow photography and/or video- or may charge for the privilege.  Your guide will keep you informed of such restrictions.

ROOMMATES

  • Tour pricing is per person, based on double occupancy. 

  • If requested, we can try to match you with a roommate, however, we cannot guarantee one will be available. 

  • Single room pricing can be found on your brochure. 

  • If you request a single room or a roommate cannot be found, the single room supplement will be added to your account. 

  • If your cancellation results in your roommate having a single room, your cancellation penalty will include coverage of their single room supplement charge.  

SHOPPING

  • Time is allowed for shopping during your touring day. 

  • Purchases made are at your own risk.

  • US Residents are allowed $800 in duty-free purchases.  Visit US Customs Web Site for further information and restrictions. 

  • VAT (Value Added Tax) is a sales tax on most goods sold.  It can be upwards of 19% or higher in Europe & Israel.  The VAT is part of the price that is marked not added at the register.  It is possible for visitors to claim back most of the tax & may be worth the trouble if you have purchased a high-priced item.  Check with the retailer to see if they offer the voucher/paperwork needed to do this.  For more information, visit on-line sources for specific countries. 

TOURING

  • Headsets will be provided for your convenience in hearing the guide.   

  • The amount of time touring and site sequence can vary according to the itinerary and local conditions.  Most touring will be full days (6-8 hrs.)  Your guide will announce the schedule daily.   

  • Evenings are generally open or optional evening tours may be offered. 

  • Optional Tours will be offered closer to your departure date or during the tour.  

  • Suggested voluntary Love offering amount for guide -  $6 per person, per day; $3 per person per day.  The offering is taken towards the end of your trip.   

  • Free Days, if applicable, are listed in your itinerary.    If you skip a tour day (itinerary permitting), please notify your Tour Guide.  Missed sightseeing is not refundable.

TRAVEL PROTECTION (INSURANCE)

  • Travel Protection purchased through our company offers coverage for trip interruption, lost/damaged baggage, cancellation & medical expenses etc.
  • Compete detail concerning Policy coverage is available on-line.
  •   **IMPORTANT NOTE** Services received must be paid for at time rendered.  Keep all receipts.  Request a claim form through the Travel Protection Company upon your return.
  • Your final documents will include the Travel Protection phone numbers for both the US  and international situations as well as their website.  They are available to assist you 24/7.

VACCINATIONS

  • While vaccinations are not required for most destinations, you must always verify current requirements for your destination.    For this information we suggest:        CDC Travel Info
  • You may also wish to consult your physician for his/her personal advice for you. 

WEATHER

  • Average temperatures for Israel:

  • Season Average High Average Low
    Spring  (March/April/May) 72 58
    Summer (June/July/August) 83 72
    Fall (September/October/November) 80 65
    Winter (December/January/February) 65 51
  • Remember, temperatures can vary widely.  Closer to your departure, check international forecasts for the area.  Weather Information